At D-ORGANO, customer satisfaction is our top priority. Since we deal in perishable food products, our return and refund policy is designed to be fair, transparent, and customer-first.
1. Eligible Returns
We accept returns only in the following cases:
- The product delivered is damaged or broken during transit
- The wrong product was delivered
- The product received is past its expiry date at the time of delivery
- The product is significantly different from what was described
Return requests must be raised within 48 hours of receiving the delivery.
2. Non-Returnable Items
- Products that have been opened, used, or tampered with
- Products returned without original packaging
- Products where the return request is made after 48 hours of delivery
- Items purchased during special sale events (unless defective)
3. Return Process
- Contact us within 48 hours of delivery via WhatsApp or phone with clear photos/videos of the damaged or incorrect product.
- Our team will review your request and respond within 24 hours.
- If approved, we will arrange a pickup or ask you to courier the product back to us.
- Once the returned product is received and verified, we will initiate a replacement or refund.
4. Refunds
- Refunds will be processed within 5–7 working days after the return is verified.
- Refunds will be credited to the original payment method (UPI, bank account, etc.).
- Shipping charges are non-refundable unless the return is due to our error.
- For COD orders, refunds will be processed via bank transfer.
5. Replacements
In case of a valid return, we offer a full replacement of the product at no additional cost. Replacement orders are typically dispatched within 2–3 business days.
Raise a Return Request
To initiate a return or for any queries, please reach out to us directly: